About two years ago our company had Dr. Gerald Bell come to speak on leadership and management strategies. I was unable to attend his event myself, but I am consistently reminded of some of his principles (which I find very useful!). This morning, our Vice President of Human Resources, Bucky Cline, saw fit to remind [...]
Self-awareness, self-discipline and empathy are core components of what used to be called “character” but is now understood as something more–much more. Emotional Intelligence is an aptitude at the center of success in all aspects of human life. The emotionally adept display the ability to manage personal feelings well, and to read and deal effectively with other [...]
Back in September I participated in my first day long Leadership Rowan session. The theme of the day was Future Perspectives. We heard several speakers from within the community, from a local farmer talking about utilizing drip irrigation to a small business owner discussing challenges that small businesses face. We also got to tour Catawba [...]
Micromanaging has a negative connotation associated with it. And rightly so. No one likes to have their boss breathing down their neck, making decisions for them. All employees appreciate a certain amount of autonomy in their work. It allows for ownership of their work. It allows for a more engaged employee. Don’t agree? Check out the video in this post. [...]
Improving Corporate Communications (Tips to Implement at Your Contact Center)
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