Information from Openforum.com, originally posted on June 13, 2012 According to American Express’ own blog, Open Forum, here are 9 tips on how you can get better at selling to the customer: Treat every call like an experiment. Doing this can help you visualize the results and execute the call more successfully. Disregard the skills [...]
Have you seen the new commercials from Ally Bank. It is right up my alley. I believe the best customer service is when common sense is the common ground. The challenge in the outsourcing world is balancing structure with personality. You can tell when scripting and compliance trump friendly service. When defining delivery of your [...]
Our business has changed recently. We are winning and growing more customer service and business process outsourcing (BPO) programs and refining our outbound programs to be more customer friendly. I wrote last week about a major retailer that contracted with us to take supply orders by phone and post those requests to their order entry [...]
We did a webinar with the ABIA yesterday. We covered some marketing and communication tips and best practices for your agency. Here are some of the tips that were covered. 1. Feet on the Street still work Keep yourself visible at all times. Promote your agency both internally and externally. Everyone you know should know what [...]
Many people ask me what my role as a Client Service Director is responsible for and I liken it to being a quarter back on a football team, we set up the game, call the plays and control the field. Client Service Directors here at GCS serve as the liaison between our Clients and our [...]
Improving Corporate Communications (Tips to Implement at Your Contact Center)
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