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The Benefits of Laughter in the Workplace

Mark Twain once said “The human race has only one really effective weapon and that is laughter.” We can use that effective weapon at work daily. Of course, it is our responsibility to take our jobs and work seriously, but you should also infuse some laughter and joy into your day-to-day routine. Laughter and friendly environments [...]

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Sell Me More, Sell Me More

In the musical Grease, there is a catchy little piece entitled “Summer Nights” with the chorus sung by the Pink Ladies and the T-Birds. The girls and boys are prodding Sandy and Danny for details of their first date. The chorus to the song implores them to “Tell me more, tell me more.“ We all [...]

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Planes, Trains, Automobiles, a Misplaced Laptop and Team Support

I found myself challenged with the topic for the blog given everything I experienced last week. Even with the typical trials of traveling, from cancelled flights, locked keys in rental car and treacherous driving conditions,( not to mention my laptop taking a roundtrip vacation to NJ for the weekend,) I landed on what I feel [...]

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National Letter Writing Week – January 9 – January 16, 2011

Did you know that this week is NATIONAL LETTER WRITING WEEK? Yeah, me neither.  But what a fantastic week. In an age where everything is instant… text message, email, IM, etc;  we have all come to value anything handwritten that pops up in our ‘snail’-mailbox. I open items that appear hand written before I even finish [...]

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Turning Profit in a Customer Care Center

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Leadership Rowan [Local Government] ~ October 2011

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Use Proper Manners when Calling a Customer on their Mobile Phone

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tip of the day

Spreading Culture & Consistency Across Centers

How do we ensure that we have consistency in culture, processes, procedures and daily tasks across a number of locations in different states and areas of the country? This is a question that comes up in some fashion on a daily basis. It must be attacked with a plan in mind if you want to [...]

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Thank You

Thank-You!

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What’s the best thing about burnt popcorn?

Trick Question! There is nothing good about burnt popcorn. In fact, I stongly dislike the person that makes popcorn at work.  It stinks the whole place up for the rest of the day and makes me want some of my own popcorn – neither outcome is desirable. But let me just confess right now. I [...]

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