…The Right Call…

Are you having trouble deciding what your company should outsource?  Here’s one really quick way to decide. Decide What Functions Your Company Should Outsource 10 minutes will help you decide what business functions to outsource.  Make a list of your business functions. Reorder your list of business functions in order of “Most Critical“.  (i.e. Item number 1 [...]

It’s been a long time since I’ve been afraid of the concept of brainstorming.  So long, in fact, that I had forgotten that brainstorming exercises in elementary terrified me. Now I list brainstorming as one of my strongest abilities. So, when a co-worker pointed out that the practice in question can be intimidating to people [...]

I’m worried about the next generation of managers. Of course, that’s what my parents said thirty years ago. Thirty years ago, leadership programs and management principles were centered around case studies and round table discussions. Today, we Google it. Our contact centers are hours, time zones and oceans apart from one another. Yet, we expect to have [...]

Did you ever wonder how a new program is implemented at GCS? What may seem simple on the surface does have some complexity to it. Here are a few things to know: Each program is custom developed for our clients. Because their requirements are usually unique, each program is created individually in the GCS system to insure we [...]