I’m worried about the next generation of managers. Of course, that’s what my parents said thirty years ago. Thirty years ago, leadership programs and management principles were centered around case studies and round table discussions. Today, we Google it. Our contact centers are hours, time zones and oceans apart from one another. Yet, we expect to have [...]
The Outsourcing Institute’s Roadshow (Innovations in Outsourcing & Surprising Challenges Being Faced)
Listen to CEO, Greg Alcorn talk about GCS’s Beginnings and Growth, both at the Company and Industry Levels.
At the end of July, GCS is going to be celebrating it’s 10 year anniversary. In honor of such an accomplishment, especially in an environment that is seeing many businesses fail, we’re going to be providing some historical perspectives on our growth and changes in the industry over the next several weeks. Two years ago, [...]