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Keeping Customer Service Available During Natural Disasters

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone’s mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone’s first concern, both for employees and customers, and an abundance of resources exist to […]

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Is B2B for Me?

We know customers. The majority of the interactions we make are B2C (business-to-consumer). Although we’re comfortable and confident with that type of business, GCS has the skill set and knowledge to handle multiple verticals. B2B (business-to-business) contact center environments differ from the traditional B2C side of customer interactions. Both focus on relationship management, but B2B […]

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10 Reasons to Outsource with GCS

There are many reasons why someone should look to GCS as their source for outsource. Here are 10 solid reasons: We keep the customer #1. We are committed to serving as a professional extension of our client’s company to their valued customers. We perform outstanding customer service with zero defects. GCS has less than a […]

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Credit Card Growth Case Study

Building a Relationship to Spur Long-Term Success in Credit Card Sales Over the years, we have had the opportunity to service our clients and exceed their expectations, even beyond what they originally anticipated. One example comes from a large US bank, seeking assistance with credit card acquisition and fulfillment. Several years ago the client sought […]

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Come Find Me at the 2012 DMA Convention!

I will have the pleasure of attending the 2012 DMA (Direct Marketer’s Association) convention in Las Vegas, Nevada, October 15th and 16th.  This is a huge event with over 10,000 marketers attending across all industries.   The event also has hundreds of exhibitors as well spanning from ad agencies to email marketing agencies and fulfillment services. Attendees […]

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Outsourcing Tips for Everyone

When you think of outsourcing, you probably conjure up images of corporations, contact centers and business people. But the truth is, everyone outsources tasks, every day. Have you ever hired a babysitter? Have you ever offered to bake a cake for someone? Did you mow someone’s yard or blow leaves in the fall? Believe it […]

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Increase the Level Of Business in Your Daily Routine

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are: Make every call count, make calls presentable and always assume the sale. Be consistent, be at work when scheduled and keep idle/wrap […]

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Get Right to the Source

If you search the term “right-sourcing” in Google, you get nearly 46 million results. Margaret Rouse from searchcio.com helps define right-sourcing as “a way to get the best results by using specialists to complete parts of a larger project.” It reminds me of the Express. Our objective for this publication is to provide employees with useful and interesting […]

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Outsourcing, Insourcing, Off-Shoring and More

The term “outsourcing” has become a scapegoat this political season. But beyond the political hype, it is important to understand the long term benefits of outsourcing. Just about every company outsources. From trash collection, to cleaning crews, to entire contact centers, no one does it all. In fact, outsourcing helps most companies remain competitive and […]

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Campaign Director Overview

To put it in simple terms, Campaign Director is a dialing platform. It is a technology solution that allows us to do what our business model sells, to make customer contacts and help our clients manage business relationships. Primarily we make outbound contact calls to customers for our clients and take inbound calls from customers for our clients. Different platforms have […]

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