…The Right Call…

Mark Twain once said “The human race has only one really effective weapon and that is laughter.” We can use that effective weapon at work daily. Of course, it is our responsibility to take our jobs and work seriously, but you should also infuse some laughter and joy into your day-to-day routine. Laughter and friendly environments [...]

In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer’s concern or provide a relevant product or solution is important. We use various methods to identify potential agents with this aptitude.

The Wall Street Journal (WSJ) reported last Tuesday (11/23/10) that the Obama administration has reconsidered rules regarding certain provisions of the healthcare plan passed earlier this year. Of particular interest to contact center associates is the newly proposed modification regarding low premium policies that provide limited payments for medical costs. These so-called “limited medical plans” [...]

The last couple of days GCS Employees have been seeing articles in the daily news about professional dress in the workplace, we’re even taking requests for the best and worst dressed employees to publish in the weekly newsletter. Perusing my feeds several days ago I came across Put This On, or more specifically I came [...]

Almost nothing is more helpful in dealing with people than a sense of humor. Now, a sense of humor doesn’t necessarily mean a knack for telling jokes. Rather, it means the ability to take some setbacks and still see that the world has not come to an end. If you can keep from taking a [...]