…The Right Call…

I recently read an article about Google and their roll out of contact center support of their AdWords service. The article is a reminder of how important solid customer service is and how, when done right, the experience can transform a perceived cost center into a real revenue opportunity. Previously Google used email and an [...]

When I was a cheerleader in high school and college, my coaches would always say, without fail “You never know who’s watching.” Well, you never know how true this is until someone surprises you. On July 11th, I spent the entire day with United Way. Since GCS contributes to the United Way campaign every year, [...]

Last week GCS had the opportunity to sit down and examine the progress we were making towards altering our language to be more performance centric;  focused on communication and presentation skills.   This has been a long term transformation initiated two years ago.  Another piece in this puzzle is examining how we are presenting ourselves [...]

Most people don’t realize it but a lot goes into the look of a company. It’s not just about a cool logo or a catchy slogan, it’s about the message that resonates within us. On January 19th and 20th, members of the marketing team visited the Mt. Hope facility to formally rollout the new GCS [...]