…The Right Call…

A great thing about the new year is you can look back and see what experiences provided new working knowledge that you can apply in the new year. For some top performers in Wheeling, WV, last year was filled with learning opportunities and personal success, which helped define the new goals for this year. Supervisor Larry Waldrum [...]

Debbie Call is a top performer in Saltville. Here is her advice: “I feel you have to be able to focus on each customer individually to make them feel comfortable sharing their personal information with you. Listen carefully to their needs and concerns, ask probing questions and respond with the features and benefits that correspond [...]