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Expressed Interest

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Sales Update & Strategy

Sales is the oldest profession in the world. I guess that makes marketing the oldest process. Nothing starts ‘til you sell something and nothing gets sold unless it can be explained, branded and promoted. Our sales and marketing people are working hard to reach the right prospects with the right message about GCS. Over the [...]

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Collaboration at GCS

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Safety Management

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Be A Coach, not a Supervisor.

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Show the emotion you want them to see.

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6 Degrees of Kevin Bacon

Everybody is connected to the actor, Kevin Bacon. You may be familiar with the “six degrees of separation” theory that says it takes just six personal associations to reach anyone in the United States. For example, I know someone, who knows someone I don’t know, who knows someone else, who knows someone, who knows Kevin [...]

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Complaints are an Opportunity

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Engaging, Professional & Valuable Customer Contacts

Our business has changed recently. We are winning and growing more customer service and business process outsourcing (BPO) programs and refining our outbound programs to be more customer friendly. I wrote last week about a major retailer that contracted with us to take supply orders by phone and post those requests to their order entry [...]

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every day is thanksgiving

Every Day is Thanksgiving!

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