The Cox’s
Genese Cox is shy. She said talking to strangers is an uncomfortable situation for her. But working at GCS has given her more confidence and now she says, “It’s easier to talk over the phone.” Her husband Darvis, who sits next to her at work echoes, “It used to be much harder for her to [...]
The Stereotypes Aren’t True.
Amie Jefferies has been working at GCS only a short while, but she’s learned quickly that GCS associates are not your typical telemarketer. “We aren’t pushy like the stereotypes people have of telemarketers. We’re not over-the-top. We don’t get yelled at a much as you would think. And it only takes one good call to [...]
What it’s Really Like to Work in a Contact Center
I heard the same thing over and over again, “We’re like a big family.” I took a trip up to Mt. Hope this past Wednesday with a couple of goals in mind. First, I wanted to take some great pictures of our associates. Check. Second, I wanted to find out what it’s REALLY like (from [...]





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