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Generational Communication

Guest Post by Eleanor Alcorn Our company, Global Contact Services (GCS), attended the SOCAP conference held here in North Carolina last month. The event featured many keynote speakers, workshops, discussions and presentations focused on customer care professionals. One of the guest speakers at the event, Garrison Wynn, a noted motivational speaker and humorist, had a […]

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If We Go, We Show

Global Contact Services (GCS) is staying very aggressive in putting themselves top of mind and seeking new opportunities in the contact center solutions marketplace. Externally, the GCS sales and marketing team is spending a considerable amount of time introducing GCS to purchasers of contact center outsourced services and advisory services, which has driven our internal […]

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First Impressions

The newest member of our sales team, Jason Sterns, recently attended the 2012 American Bankers and Insurance Association Annual Convention with President and CEO Greg Alcorn. Jason was kind enough to tell us his first impressions of GCS while attending this event and meeting some of our valued past and present clients. I had the pleasure […]

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GCS Goes To DC

GCS is branching out – by applying for work in the Executive branch and other areas of federal, state and local government. “When GCS first started, we spent a lot of time responding to government proposals.” recalls Greg Alcorn. “As business grew in other areas we focused less attention into that area. Beginning last year, we began reintroducing GCS to the public sector.” Getting […]

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9 Tips for Choosing a Winning Event (Get the Most out of your Marketing Dollar by Attending the Right Conferences!)

It’s never too early to get psyched for the upcoming political season, even in a non Presidential election year. June 16-18 I attended the Campaigns and Elections “Art of the Political Campaigning” conference in Washington, DC. This three day session had a good cross section of Political Strategists, Candidates, Campaign Managers and Support Organizations from […]

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Tips for Selling Anything!

We did a webinar with the ABIA yesterday.  We covered some marketing and communication tips and best practices for your agency.  Here are some of the tips that were covered. 1. Feet on the Street still work Keep yourself visible at all times. Promote your agency both internally and externally. Everyone you know should know what […]

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Recap of the Call Center Optimization Forum in Charlotte

If a genius and a moron had a conversation, which one would learn the most? There is an old proverb that starts by asking “if a genius and a moron had a conversation, which one would learn the most?” The answer – “the genius” because the genius is naturally and constantly curious, while the moron […]

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