Archive | Training RSS feed for this section
Capital One’s Non-Compliant Marketing Strategies and The Consumer Financial Protection Bureau (CFPB)
CRMXchange Webinar; Coaching with Style goes well!
Presenting at a conference takes a lot of work and planning. Not to mention the travel time. Fortunately, last week, President and CEO Greg Alcorn got to do it all from the comfort of his office. CRMXchange hosted a virtual contact center conference this week. Greg hosted a session titled “Coaching, Communicating and Collaborating Your Way [...]
Personal Growth [Expressed Interest]
Yogi Berra said lots of funny, mixed up quotes. “You can’t think and hit a baseball at the same time” was one of my favorites. It sounds strange, but makes sense when you put it in the context of learning. Professional baseball players practice and drill so that instincts take over in the millisecond they have for deciding whether to swing the bat. [...]
Basic Computer Security Awareness [Security Awareness Month at GCS]
Here at GCS this month we’re focusing on Security Awareness. IT departments have a great responsibility at any company, but in a Contact Center they are responsible for all Telephony hardware and software along with company-wide hardware, software and security. Security should not only IT’s responsibility. Everyone is responsible for security. IT can help with [...]
Follow & Subscribe
By PDGACO payday loans