We are all aware of scams and phony emails, but can you really recognize the difference between a bogus email and a real one? So what is phishing? Phishing is a technique where scammers try to obtain personal information by creating and sending out email messages that look like legitimate business correspondence. A popular example [...]
Here at GCS this month we’re focusing on Security Awareness. IT departments have a great responsibility at any company, but in a Contact Center they are responsible for all Telephony hardware and software along with company-wide hardware, software and security. Security should not only IT’s responsibility. Everyone is responsible for security. IT can help with [...]
Last Thursday was the IT/Applications Development Update day on the morning call. I felt (albeit partly in my own self interest) obliged to provide everyone with some simple tips to keeping their computer running effectively and efficiently. (Step by step instructions are for a machine using Windows 7) Run a Disk Clean Up 1. From [...]
Improving Corporate Communications (Tips to Implement at Your Contact Center)
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